Cookie Policy

This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics. As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers

 

GDPR UPDATE:

 

Cookies policy

The purpose of this notice is to explain how Simply Cats Vet Clinic collects and uses your personal information using cookies and how we  comply with data protection law. In legal terms, Simply Cats Vet Clinic is a ‘data controller’ for this information.

We use cookies to improve your experience on our website. They help us to distinguish you from other users and to customise our web pages by remembering your preferences, like font size. 

What’s a cookie?

A cookie is a small file sent from a website which is then stored by your web browser. When you return to the website the information in the cookie can be used to recognise your last session..

Cookies can’t install malicious software such as viruses on your device, whether that’s a computer or a mobile phone. They don’t store any of your account information.

Where do cookies come from?

There are two sources of cookies:

  • First-party cookies are sent by us to your device. They can be used to remember your preferences when you visit our website or to maintain your browser connection.
  • Third-party cookies are sent by a third party that provides functionality through our website, such as video clips. This helps the third party to remember your preferences when you visit our website and others.

How long do cookies stay on your device?

Cookies stay on your device for different periods of time:

  • Session cookies generally only last while you have your internet browser open. Once you close your browser they’re automatically deleted from your device.
  • Persistent cookies generally stay on your device after you close your internet browser unless your browser is set up to automatically delete them. They can be used by websites to remember your preferences when you open up your browser again.

What cookies do we use?

We use three types of cookies on our website:

  1. Essential cookies

What they’re for: They’re necessary for the operation of our website, for example, cookies that enable you to log into secure areas of our website.

Where they come from: Simply Cats Vet Clinic

How long they last: Essential cookies cannot be turned off, but they should be deleted when you close your browser as long as it’s set up to delete them automatically.

The essential cookies we use are:

Purpose

Cookie Provider

Cookie Named(s)

Duration

To maintain your online session

NEST

JSESSIONID, oam.Flash.RENDERMAP.TOKEN, 
PD-S-SESSION-ID 

Session

To display a message to remind users to log out.

NEST

secMsgCookie

Session

  1. Analytics and performance cookies

These cookies are currently 

What they’re for: To help us to understand how our website is being used and the number of users of our website. We use this information and reports from our webanalytics provider to improve our services, our website and make it easier for you to navigate.

Where they come from: Simply Cats Vet Clinic and third parties

How long they last: Most will expire when you close your browser as long as it’s set up to delete them automatically. Otherwise, some cookies will last for up to two years from your last visit to our website, as shown below. You are not obliged to accept cookies. You have the right to withdraw your consent to our use of these cookies at any time.To do so, you can turn analytics and performance cookies on or off using the toogle button above.

The analytics and performance cookies we use are:

Purpose

Cookie Provider

Cookie Name(s)

Duration

To monitor unique visitors

NEST

partyID

Session

To monitor number of visitors and how they interact with our website

NEST

NiVID

Persistent – 18 months

To monitor number of visitors and how they interact with our website

Google Analytics

_ga

Persistent – 2 years

To manage the volume of page view requests made    

Google Analytics

_gat

Persistent – 10 minutes

To monitor unique visitors

Google Analytics

_gid

Persistent – 24 hours
 

You can find out more about Google Analytics cookies on the Google privacy page.

  1. Functionality and customisation cookies

These cookies are currently 

What they’re for: Customisation cookies help us to recognise you and customise the website for your needs, for example, by remembering your preferred font size.Functionality cookies improve the functionality of our website but aren’t essential to its use, Some examples are:

    • YouTube – we use YouTube to show video content and YouTube may set cookies on your computer once you click on the YouTube video player. Without these cookies, the videos may be unavailable. The information collected by YouTube may be shared with third parties and used to send you adverts when you browse the internet but you won’t be identified personally. You can find out more about YouTube cookies on the Google privacy page.
    • Dynatrace – a monitoring application we use to monitor the performance of our website and user error messages. This application may also set cookies on your computer when you visit our site. These cookies are removed once your session ends.

 

Where they come from: Simply Cats Vet Clinic and third parties

How long they last: Most cookies are deleted once your session ends, but others may last up to 10 years from your last visit to our website unless your browser is set up to automatically delete them. You have the right to withdraw your consent to our use of these cookies at any time. To do so, you can turn analytics and performance cookies on or off using the toggle button above.

You are not obliged to accept cookies, just remember that if you choose to refuse cookies some website functionality may not work for you.

The functionality and customisation cookies we use are:

Purpose

Cookie Provider

Cookie Name(s)

Duration

To manage the text sizer at the top of our site

NEST

textSizer

Session

To manage the contrast functionality at the top of our site

NEST

highContrast

Session

To display the cookie message at the top of our site

NEST

policy

Persistent – 18 months

To monitor site performance

Dynatrace

_dt, dtPC, dtLaTC

Session

Set by YouTube when you load a video embedded on one of our pages

youtube

PREF

Persistent – 10 years

Set by YouTube when you load a video embedded on one of our pages

youtube

VISITOR_INFO1_LIVE

Persistent – 240 days

Set by YouTube when you load a video embedded on one of our pages

youtube

use_hitbox

Session

Transfers outside the European Economic Area (EEA)

When our analytics provider (Google Analytics) collects information, this is stored by Google Analytics in U.S.  For this activity, Simply Cats Vet Clinic has relied on the U.S. Privacy Shield.  (More information can be found in Google Analytics Privacy Policy).

What can you do if you don’t want cookies on your computer?

You can block both analytics and performance, and functionality and customisation cookies for our website by using the toggle buttons on this page.

You can block cookies for other websites by following third-party opt-out instructions. One way of doing this is to change your internet browser settings by following the instructions provided by your browser provider. These are normally located within the ‘Help’, ‘Tools’ or ‘Edit’ menus. You can also use a third party tool to manage cookies.

If you know the third party cookie that’s being used, you can follow their instructions to opt-out. For example, you can opt-out from Google Analytics cookies by visiting Google’s website. However, this may not delete the cookie from your browser altogether. It may just stop the cookie from being sent to your computer in the future.

Some web browsers let you delete cookies completely. If your browser allows it, you’ll be able to change your settings to delete cookies when the browser is closed.

Just remember that if you choose to refuse cookies some website functionality may not work for you.

More information

You have the right to lodge a complaint with the Information Commissioner’s Office. For more information on cookies, or to exercise this right, go to the Information Commissioner’s Office website.

If you want to contact us, 
•    write to us at Simply Cats Vet Clinic, 12 Front Street, Fencehouses, Tyne and Wear, DH4 6LP
•    email us at dataprotection@simplycats.net

 

Clinic Opening Times & Consultation Periods   CLICK HERE

Clients Of The Clinic:

In the event of an out of hours emergency please contact the surgery on 0191 385 9696 and listen to the voice message to obtain the on call phone number.

In An Emergency:

In an emergency please try to phone the clinic ahead of your arrival if at all possible, this will enable staff to be ready to attend to your cat immediately!

Phone:       0191 385 9696

E-mail:        office (at) simplycats.net

Address:    Simply Cats Vet Clinic
                     12 Front Street,  Fencehouses
                       Durham  DH4 6LP  UK

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